2. Block out time:- I block out three hours every other week to write this newsletter. I block out two days a week for all my customer appointments. I have one day for all my installations. I block out time to do my e-mail and time to disregard it (I have to tell you sometimes NOT succumbing to checking e-mail is the hardest task of all - I know you know what I mean). Blocking time allows me to concentrate, instead of being random and chaotic.
3. Use technology:- Whichever technology you use, make sure to know its capabilities. On the advice of a good friend, I recently discovered the most brilliant feature of Outlook - Rules and Alerts. I now forward e-mails from specific senders or with specific key-words in to predetermined folders. I'm sure it's only one of the great many features that I didn't know - and I consider myself pretty fluent in it - go figure. My point is there are some things that are worth spending time on learning - they will save you a lot of time later on.
4. Be ruthless:- With your stuff that is... If I have a piece of clothing that I haven't worn in a year - it will be donated. If I have piece of paper (old brochure, etc) that's been lying on my desk for over two weeks, it will be thrown out. Also if I get a new piece of paper (mail, print-out, another brochure) and don't know fairly immediately which folder or designated place it belongs, it will most likely be thrown out.
5. One-touch approach:- I know you've heard of it. Very difficult to do, but very effective, at least for me. If an e-mail is opened, it's either replied to, filed away, or deleted. Those that linger in the in-box for over few days, end up there for a long time, usually followed by "I'm so sorry to get back to you so late" message. Same principal with snail-mail. Same with voice-mails - I use the reply function on my phone (for me it's #8) address the message, then delete it.
6. Have a designated place:- I have folders for everything. Physical folders for hard copies. Folders for e-mails in outlook. Folders for word, excel, etc documents on the hard-drive. This also applies to personal things: important or trivial. There is a designated place for each thing.
7. Have multiples of frequently:- used stuff. This probably sounds counter-intuitive and strange in light of what I talked about above. Here is what I mean by this. I have a pair of scissors on every floor (sometimes two or three per). I have a stapler in three different places. The cleaning supplies are on two floors. Whichever items you find yourself needing on a regular basis, make sure to have them hand
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